Returns and Exchanges

Cancellation form at the bottom of this page.

Right of Withdrawal – if you regret your purchase

You have the right to withdraw from your purchase within 14 days of receiving your order. The right to a refund is subject to the following conditions:

• The item must be unused and returned in its original packaging.
• For hygiene reasons, products such as socks, compression socks and compression tights may not be tried on. We classify hygiene products as items that are worn close to, on, or in the body. Examples include underwear such as panties, bras, shapewear, socks, compression socks, tights, insoles, cosmetic products, face masks, and supports or braces. These products must be returned in unopened original packaging.
• Always return the item together with a receipt, invoice, or order confirmation, and state the reason for the return.
• The customer pays for return shipping.

Once your return has been approved, we will refund the amount for the returned product. We use the same payment method for the refund that you used for the purchase. If you paid by invoice, card, or bank transfer, the invoice/card payment will be credited, and the money will automatically be returned to the account used for the purchase.

You can either buy a return label from us or arrange your own postage. If you choose to arrange your own postage, you are responsible for ensuring the return reaches us.

Return Address

You can buy return shipping at PostNord.

https://portal.postnord.com/skickadirekt/?toCountry=SE&productId=2000

Free Exchanges within 30 Days

Flexitoe offers a 30-day exchange policy for unused items. The exchange right applies, for example, when changing size or color.

Can you exchange a tried product? Hygiene products that have been tried on the body, such as socks, leggings, or toe spreaders, cannot be exchanged. These items must be unused and returned in unopened original packaging. Other items may be tried on with clean socks/clothes on a clean floor. The original packaging must be undamaged.

You are entitled to one free exchange per purchase. This means that we will provide a prepaid return label at our expense. If you choose to return the item at your own expense, we do not reimburse the shipping cost.

Please note that the right to exchange does not apply if the product has been tried on. Contact customer service at info@mediconline.com for assistance in finding the right product for you.

Complaints

If you wish to make a complaint about a damaged or defective product, please contact us by email at info@mediconline.com for further instructions. The right to complain applies to manufacturing defects. It does not cover faults, damage, or wear and tear caused directly or indirectly by incorrect use, poor maintenance, or careless handling.

If you have used the garment, it must be washed before sending it to us for inspection.

Please include the invoice/receipt so we can identify the return. Remember that you are responsible for the shipping cost to us.

If the complaint is approved, we will refund either the cost of the returned product or the full order amount, and we will cover the return shipping.

In the event of a dispute, we always follow the recommendations of the National Board for Consumer Disputes (ARN).

Invalid Returns

If you are unsure whether you are entitled to a return or exchange, please contact our customer service. Invalid returns will be sent back to the customer against prepayment of the shipping cost.

Important – cost for uncollected packages

If you regret your purchase before the package arrives, you should still collect the package and then return it to us. We charge an administrative fee of 250 SEK for uncollected packages. The reason is that uncollected packages result in significant costs for us, and it takes a long time for the package to be returned to us.

Cancellation Form Information

As of 2020, changes in the Distance Contracts Act require us to provide a cancellation form that you, as a consumer, may complete.

Below is a form that you can (if you wish, but you are not required to) fill in.

If you have cancelled your purchase, it is easier to simply email us at info@mediconline.com to notify us of your withdrawal.

If you still wish to use the cancellation form, please print this page and fill in the information where indicated.

CANCELLATION FORM

This form may be used when the consumer wishes to cancel a contract, according to the rules in the Act on Distance Contracts and Contracts Outside Business Premises (SFS 2005:59). The consumer may also cancel the contract in other ways but is always recommended to keep documentation showing that they have exercised the right of withdrawal.

Sample cancellation form

The form should only be completed and returned if you wish to cancel the contract.

Information about the trader

Information about the consumer

Name: _______________________________________

Address: _____________________________________

Telephone: ______________________________

Email: _____________________________________

I hereby notify that I wish to cancel my order.

Order number: ________________________________

Order date: ___________________________

City: ________________________________________

Date: ______________________________________

Signature: _________________________________

Please print this form, fill in the indicated fields, and send it to Flexitoe. Either scanned/photographed by email to info@mediconline.com

Or as a paper copy to: